Customer Success Manager

Basware • Chicago, IL

11d • Hybrid

About The Position

We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our growing team. As a key member of our Customer Success organization, you will manage strategic enterprise customers globally, cultivating executive-level relationships, driving product adoption, and ensuring our customers achieve measurable value from their investment in Basware. This role is ideal for a driven individual with a strong blend of sales, relationship management, and SaaS experience who thrives in fast-paced, complex customer environments.

Requirements

• strong blend of sales, relationship management, and SaaS experience
• thrives in fast-paced, complex customer environments

Responsibilities

• Own and manage strategic relationships with a portfolio of global, enterprise customers
• Partner with high-level customer stakeholders (VP and C-level) to align on goals, value realization, and long-term success strategies
• Lead value-based success planning, business reviews, and renewal/expansion discussions
• Identify and execute on opportunities for account growth and expansion, working closely with sales and cross-functional teams
• Confidently navigate complex, matrixed client organizations to ensure stakeholder alignment and sustained value delivery
• Act as a trusted advisor to customers, guiding them through product adoption and process optimization using Basware solutions
• Collaborate with Sales, Product, Marketing, and Services teams to advocate for customer needs and enhance the overall customer experience
• Deliver compelling presentations that communicate Basware’s value proposition and strategic impact to executive stakeholders
• Maintain a deep understanding of the customer’s business and industry to proactively identify success enablers and expansion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees