Customer Success Manager - North America

CoachHub

23h • Remote

About The Position

We’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential. Backed by $330M of funding and a network of 3,500+ coaches across 90+ countries, CoachHub is redefining how the world learns and leads through personal, measurable, and scalable development.
Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives. If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive.
Role: Customer Success Manager - North America
Location: United States (Home Office)
The Role
We're looking for a Customer Success Manager to join our North America CS team. You'll own a portfolio of upper mid-market and enterprise clients, including global accounts with a NAMER footprint, and you'll be their most important relationship at CoachHub.
This isn't a reactive support role. You'll be a strategic partner - guiding clients from onboarding through to long-term expansion, proving the business value of coaching at every step, and building the kind of trust that makes renewal conversations straightforward.

Requirements

• At least 3 years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR tech environment
• A consistent track record of hitting retention and growth targets - you know what good looks like and you know how to get there
• Executive presence: you're as comfortable in a C-suite conversation as you are troubleshooting with a day-to-day programme lead
• A data-driven approach to problem-solving - you use insight to prioritise, act and demonstrate impact
• Strong self-organisation and genuine comfort with ambiguity; you thrive in fast-moving environments where priorities shift
• Language: Fluent English required

Nice To Haves

• Familiarity with HR, L&D, leadership development or coaching is a meaningful advantage - you'll hit the ground running if you already speak this language

Responsibilities

• Own the full client journey From onboarding through adoption, renewal and expansion, you hold the thread. You work closely with your sales partner to align on strategy and make sure every client milestone is met with intention - not improvisation.
• Turn goals into tangible outcomes You build activation plans, define success metrics and develop coaching playbooks that connect what clients want to achieve with what CoachHub delivers. You make the value visible - in data, in stories, in results.
• Be the voice of your clients internally You channel client feedback to Product, flag risks before they become problems and coordinate across internal teams to make sure your clients always experience CoachHub at its best. You don't wait for issues to escalate - you see them coming.
• Lead strategic reviews that open doors You run Executive Business Reviews that go beyond reporting. You show ROI, surface growth opportunities and influence senior stakeholders - often turning a renewal conversation into an expansion one.
• Educate, inspire and embed coaching Through workshops, webinars and one-on-one conversations, you help clients integrate coaching into their L&D programmes, leadership initiatives and transformation agendas. You're not just selling a platform - you're helping build a coaching culture.
• Contribute to a team that practices what it preaches. You share what's working, support your peers and bring your own growth mindset to everything you do. We coach others - we should be coachable too.

Benefits

• Own it, grow with it - Competitive salary and equity for everyone; when CoachHub grows, you grow
• Coaching isn't just our product - Access to your own certified coach, AIMY™, and stretch opportunities that push you beyond your current role
• Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum
• A culture that welcomes change - No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking
• Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees