Customer Success Manager (Hybrid- Austin, TX)
About The Position
Togetherwork is seeking a Customer Success Manager (CSM) to support the success and growth of customers across 1-2 core products in our Studios vertical. This role focuses on delivering scalable engagement through digital programs, proactive lifecycle management, and customer success playbooks. You'll play a key role in ensuring customers feel supported, empowered, and connected-leveraging technology and collaboration to deliver measurable impact. The ideal candidate is passionate about customer experience, operational efficiency, and driving retention at scale.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience supporting SaaS or technology products, ideally across multiple customer segments.
- Strong analytical mindset with experience using data to guide decisions.
- Excellent communication, leadership, and change management skills.
- Proven ability to collaborate cross-functionally in a dynamic, fast-paced environment.
Responsibilities
- Customer Engagement at Scale: Execute one-to-many success strategies using digital tools, automation, and scalable programs.
- Playbook Execution & Iteration: Build, refine, and deploy product-specific playbooks that guide onboarding, adoption, and renewal.
- Customer Journey Support: Ensure customers receive timely and relevant resources throughout their lifecycle.
- Content Collaboration: Partner with internal teams to create and maintain customer-facing materials such as webinars, training modules, and help articles.
- Customer Health Monitoring: Track and analyze key metrics-adoption, usage, and satisfaction-to identify risks and opportunities.
- Feedback Loop: Capture and share customer insights to influence product improvements and internal processes.
- Cross-Functional Collaboration: Work closely with Product, Support, and Marketing teams to align customer success initiatives with company goals.
Benefits
- Medical, dental, and vision insurance options
- 100% employer-paid short/long-term disability
- Basic Life Insurance
- 401(k) with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company-paid holidays
- 6 weeks paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
101-250 employees
