Customer Success Manager

HITRUST Services LLC•Frisco, TX

About The Position

HITRUST’s Customer Success Manager is our customer’s primary connection to our products, services, and programs. The role goes beyond traditional CSM activity. A HITRUST CSM is expected to take a holistic ownership mindset of their territory and is responsible for developing customer relationships that promote retention, growth and loyalty.

Requirements

Highly self-motived… driven to learn and grow
Bachelor’s degree required
Minimum of two year to five years’ experience performing inside sales duties in SaaS
Minimum of two year to five years’ experience working with Salesforce
Strong analytical skills required; must be detail-oriented
Strong written and verbal communication skills required
Interpersonal project management skills; ability to organize and track project tasks

Nice To Haves

Healthcare, Financial or Insurance experience preferred

Responsibilities

Onboard new customers to set them up for success.
Facilitate internal support for organizations relying on the HITRUST Approach to mature their internal information & security program.
Help organizations ensure they have the right solution in place to keep their sensitive data secure.
Expansion of relationships with key stakeholders throughout the organizations you work with to create opportunities for other HITRUST programs and services.
Develop and manage customer relationships in order to boost satisfaction, increase adoption, and ensure customer retention.
Increase customer retention by conducting regular account business reviews to ensure customers have the tools to be successful in their HITRUST initiatives and identify growth opportunities.
Gather customers feedback, document, and communicate customer requests to Product Management team.
Maintain in-depth understanding of company products and services.
Manage the renewal engagement process, discuss contract terms, and secure existing client subscription renewals.
Attain account retention and growth goals.
Reconcile and maintain data in Salesforce.
Consistent and regular attendance.