Customer Success Manager (m/w/d)

Esko, a Veralto company

1d • Remote

About The Position

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. Headquartered in Broomfield, Colorado, TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data. At TraceGains, we believe “we’re in this together,” and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry’s first networked ingredients marketplace. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. Reporting to the Senior Director of Professional Services Delivery, the Customer Success Manager will work directly with TraceGains customers in the UK and Europe to ensure they are successfully onboarded, implemented, and retained. This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an indepth understanding of each customer’s business environment (organization, people, goals, and assets). Internally, the Customer Success Manager works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer. This is a remote opportunity, available to candidates located in Germany, Austria, the Netherlands, or Belgium.

Requirements

• Bachelor’s degree (B.S. or B.A.)
• 3–5 years of client-facing experience in roles such as Customer Success, Account Management, or Consulting
• Language skills—Proficiency in German (preferred) and English is essential (written and spoken).
• Proven ability to manage onboarding and implementation—experience in SaaS environments is highly desirable
• Customer-first mindset—skilled at building trust and delivering exceptional experiences
• Analytical and problem-solving skills—able to identify issues and propose effective solutions
• Industry knowledge—experience in Food & Beverage or Supply Chain is a plus
• Collaborative team player—adaptable, positive, and eager to learn and grow
• Travel flexibility—up to 10% for customer visits, events, and networking (may include overnight stays)

Responsibilities

• Lead onboarding and implementation—guide customers through setup and integration while setting clear expectations
• Drive product adoption—help customers unlock the full potential of TraceGains solutions
• Act as a trusted advisor—serve as the customer’s advocate and collaborate with internal teams including R&D, Sales, Marketing, and Finance
• Develop proactive account strategies—identify opportunities to improve satisfaction, retention, and long-term success
• Build lasting relationships—engage with stakeholders from end users to executive sponsors
• Resolve challenges quickly—act as an escalation point and ensure timely issue resolution
• Contribute to continuous improvement—share insights and ideas that enhance processes and customer experience
• Take on additional projects—support initiatives that drive innovation and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level