Customer Success Manager

Levata • Howell, MI

60d

About The Position

At SLS, we offer a comprehensive RFID portfolio featuring proprietary hardware, software, and consumables, creating best-in-class solutions for customers. With two decades of experience in the industry, you will join a team of experts committed to partnering with customers to realize the full potential of RFID throughout their products’ life cycles. SLS is a subsidiary of Levata, a global technology company that offers mobility, automation, and visibility, the expertise to connect people, data, and assets, and the insights to shift from day-to-day management to driving what’s next. As the flagship offering of the Supply Chain Visibility platform, SLS associates enjoy all the benefits of a major technology company while operating in a fast-paced, entrepreneurial environment. We are seeking a Customer Success Manager who will become the face of SLS to our installed customer base. The role will spearhead the adoption of modern customer success processes, working closely with key customers, and SLS team members. Ultimately, the Customer Success Manager will generate world-class customer experiences through in-depth product knowledge, exceptional relationship building, genuine and thoughtful customer advocacy and successful technology adoption

Requirements

• College degree, technical degree, or the equivalent
• 3+ years of Customer Service experience; RFID industry experience preferred
• Excellent written and verbal communication skills as well as sound decision making
• Strong organizational and analytical capabilities
• Entrepreneurial attitude, ready to work in a fast-paced technology environment
• Comfort working both independently and as part of a team.

Responsibilities

• Own customer relationships throughout their life cycles, targeting full adoption of purchased solutions and expanded use of our offerings, ultimately creating reference customers.
• Lead regular business reviews with customers on system performance, ongoing projects, open issues, and resolutions.
• Develop and deploy quantitative methods for tracking customer success, providing a holistic view of the health of our installed customer base.
• Conduct internal briefings on key customers, educating other customer-facing teams such as Service, Sales, Engineering and Software on key issues at customer sites.
• Learn capabilities of competing organizations and adapt SLS offerings to ensure we are best-in-class.
• Develop a holistic view of potential partners, prioritize targets, and execute sales strategies.

Benefits

• Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees