EverHealth - Customer Success Manager, (Remote, US)

EverCommerce

1d • $60,000 - $80,000 • Remote

About The Position

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are looking for a Customer Success Manager to create and oversee EverHealth’s strategic customers. Our mission is to build a technology platform that enables medical practices of all sizes to make care more informed, more personalized, more interactive, and more adaptable. CollaborateMD, an EverHealth product, has been used by thousands of physicians who in turn have provided care to millions of patients. Our products can be completely tailored to any medical practice—small, large, or specialty—and are open to third-party innovation via a robust API. Our people and the enthusiasm for healthcare is contagious. We’re one of the most tech-forward healthcare players in the EHR industry and our philosophy “more time with patients, less time doing paperwork” drives constant innovation throughout the company.

Requirements

• Bachelor’s Degree preferred
• 3+ years relevant service/relationship management experience
• Experience handling multiple tasks required.
• A willingness to take initiative and solve problems.
• An orientation toward constantly improving processes and management best practices.
• A willingness to share with the team practices at your prior companies that helped create great customer experiences.

Nice To Haves

• Prior SaaS account management experience highly desired, healthcare industry experience is a plus.

Responsibilities

• As Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery.
• You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement.
• Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
• Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.
• Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities.
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
• Be an expert on the CollaborateMD Platform maintaining a deep understanding of our technology and products.
• Have general knowledge of our EverHealth portfolio of products and how they add values to CollaborateMD customers.
• Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees