Customer Success Manager

Motorola Solutions•Chicago, IL

18d•$105,000 - $115,000

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations. Job Description We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring user adoption and the achievement of critical goals through a proactive Customer Success Plan. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.

Requirements

4+ years of experience in customer advocacy, sales, engineering, or project management.
Proficiency in CRM software and Customer Success platforms.
Experience with B2B congratulable SaaS platforms
Ability to obtain necessary background clearance as required by customers.
Strong communication and relationship-building skills, with a customer-focused mindset.
Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, or project management.
3+ years experience with a CRM software
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Responsibilities

Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
Collaborate with customers to define goals, set key performance indicators, and track progress.
Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.