Customer Success Manager - USA - M/F/D

AB Tasty • New York, NY

83d

About The Position

The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty’s suite of products- including testing, personalization, feature management, merchandising, and recommendations.
This role combines strategic guidance with hands-on enablement and training, partnering closely with product, marketing, and engineering teams. You’ll help translate ideas into high-impact tests, guide experimentation strategy, and ensure clients have the knowledge, confidence, and support to run successful programs. In doing so, you’ll become a trusted partner in shaping how teams test, learn, and innovate.
Collaboration tools: Slack, Jira, Confluence, and more
Tools: Churnzero, Gong
Travel: occasional travel to client meetings

Requirements

• 3+ years in a client-facing SaaS or digital optimization role, helping clients adopt technology and drive measurable outcomes.
• Strong organizational skills and ability to manage multiple clients and priorities.
• Consultative, client-focused mindset with confidence engaging decision-makers (VPs, Heads of Marketing, Product Managers, Engineers).
• Excellent communication and active listening, strong ability to translate technical concepts for both technical and non-technical stakeholders.
• Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs.
• Interest or experience in UX design, analytics, e-commerce, and/or customer experience optimization.
• Experience in global or remote teams and collaborating across multiple internal functions (Sales, Engineering, Product, Marketing, Support).
• Passion for helping clients maximize platform value, drive impact, and champion customer-centric improvements.

Responsibilities

• Build and maintain strong, trusted relationships with key stakeholders across clients.
• Understand client goals and challenges to provide tailored guidance and drive measurable business outcomes.
• Lead onboarding and adoption of AB Tasty’s platform, helping clients unlock value quickly and effectively.
• Develop deep expertise across multiple AB Tasty products, staying informed on industry trends to advise clients strategically.
• Identify risks and opportunities, partnering with Key Account Managers to support client growth, success, and product expansion.
• Showcase platform features and best practices to help clients maximize results and demonstrate the impact of their optimization programs.
• Capture client feedback and insights to influence internal teams and improve both product and experience.
• Collaborate closely with Engineering, Product, and Support teams to ensure seamless client experiences and effective technical guidance.
• Serve as the go-to partner for helping clients realize the full potential and ROI of their digital optimization programs.

Benefits

• Make a real impact: directly influence our success and be a player in the company's growth
• Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
• International culture: collaborate with a diverse, global team across 8 countries
• Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed