Customer Success Manager (CSM) US EST (Remote)

Insight Assurance

6d • Remote

About The Position

We are looking for an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, identifying additional needs, and helping them achieve their business and compliance goals.

Requirements

• Must be in US Eastern Time Zone
• Bachelor's degree
• 3+ years of experience in a client-facing role, such as customer success, account management, or sales
• Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry.
• Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally
• Excellent problem-solving skills, with the ability to identify and address client concerns and issues
• Ability to manage many clients and projects simultaneously

Nice To Haves

• Experience working with SaaS products and services is a plus
• Experience working with a compliance automation software solution is a plus
• Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus
• Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred
• Bilingual in English and Spanish is a plus, but not required

Responsibilities

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice
• Conduct regular check-ins with clients to help them get ready for their compliance audit engagements
• Be able to identify needs for additional services
• Work closely with internal teams to ensure the timely delivery of services to clients
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience
• Ensure clients are satisfied with our services, and identify opportunities for upselling

Benefits

• We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees