CUSTOMER SUCCESS MANAGER

Authenticom

1d•Remote

About The Position

If you’re energized by building deep customer relationships, driving product adoption, and shaping long-term partnerships, this role offers the perfect blend of strategic customer success leadership, account management, and technical program oversight. Authenticom Inc seeking a high-impact Customer Success Manager who will own a portfolio of key customer and vendor relationships, ensuring exceptional satisfaction, retention, and expansion. You’ll serve as the primary point of contact for assigned accounts, proactively identifying opportunities to increase value, optimize solutions, and unlock new revenue. This is a role for someone who anticipates needs before they surface, removes roadblocks with ease, and thrives in a fast-paced, customer-centric environment.

Requirements

Loves building relationships that translate into measurable customer and business impact
Navigates complex customer environments with confidence and clarity
Balances strategic thinking with hands-on execution
Enjoys influencing product direction and shaping customer outcomes
Thrives where customer success, product adoption, and revenue growth intersect

Responsibilities

Achieve or exceed assigned revenue quotas through effective customer success strategies
Identify upsell and cross-sell opportunities to maximize account growth
Build strong internal and external relationships to deepen account penetration and minimize lost business
Drive profitable expansion across your book of business
Develop and maintain strong relationships with key stakeholders and executive sponsors
Serve as the trusted advisor and primary liaison between customers and internal teams
Conduct Quarterly Business Reviews (QBRs) to align on goals, performance, and future initiatives
Strengthen customer loyalty through proactive engagement and value-driven conversations
Oversee onboarding, training, and implementation for new vendor/OEM partnerships and programs
Manage special customer requests, including product enhancements, contract updates, and new solution launches
Ensure all deliverables meet quality standards and are completed within SLAs
Provide strategic guidance on product enhancements and communicate technical roadmaps
Monitor product usage trends and proactively address declining engagement
Implement retention strategies to minimize churn and ensure customer satisfaction
Resolve pain points quickly by coordinating with cross-functional teams
Use insights and data to guide customer decision-making and optimize program direction
Track and analyze key account metrics, maintaining accurate CRM documentation
Collaborate with sales, product, engineering, and support teams to elevate the customer experience
Stay informed on industry trends, competitive dynamics, and product updates to serve as a knowledgeable advisor