Customer Success Manager (Hybrid)

Variosystems Inc•Southlake, TX

17d•Hybrid

About The Position

The Customer Success Manager (CSM) is responsible for the daily management of assigned customer programs including order management. Primary areas of focus include customer satisfaction, program profitability, cash flow management, revenue generation, and expansion of existing client base. The CSM is also required to maintain accurate data with the ERP system (SAP) to ensure the effective planning and execution of production orders.

Requirements

University/College degree
5+ years of experience within inside sales/administration
Past work experience within electronics manufacturing and/or production environment
Proficiency with ERP systems and past work experience preferably with SAP
Excellent communication and organizational skills
Problem solving, ability to prioritize tasks; responsive
Customer oriented

Responsibilities

Member of Customer Success Team (CST) and primary point of contact to the customer
Maintain timely and accurate customer communication and reporting to customers
Processing of all customer orders via ERP (SAP) system from initial quotation to after-sales service and support
Collaboration with CST to ensure order fulfillment and achievement of on-time-delivery targets
Review of Work Orders and management of customer forecast and deliver schedules
Daily review of Clear-to-Build (CTB) reports and resolution of material shortage issues
General sales and administrative support functions
Provide Return Merchandise Authorization (RMA) support
Maintain overview of all projects including all delivery schedules
Support Finance with invoice issues and resolution
Maintain and review customer owned inventory, slow moving inventory, and customer prepayment reports and develop action plans as required
Other duties as assigned