Customer Success Manager
About The Position
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics. As a Customer Success Manager focused on manufacturing clients, you will ensure that our autonomous mobile robot (AMR) solutions deliver measurable value across factory floors and production environments. You’ll guide customers through pre-sale, deployment, integration, and optimization, helping them transform their material handling and intralogistics operations. You’ll work closely with cross-functional teams including Engineering, Product, Solutions, and Support to drive customer satisfaction, retention, and growth.
Requirements
- Bachelor’s degree in Engineering, Industrial Automation, Business, or related field.
- 7+ years of experience in customer success, technical account management, or operations within manufacturing or industrial automation.
- Strong understanding of factory operations, lean manufacturing principles, and AMR technologies.
- Excellent communication and stakeholder management skills.
- Willingness to travel to customer sites as needed. (30%)
Nice To Haves
- Experience with robotics integration in manufacturing environments.
- Familiarity with industrial software systems (MES, ERP, SCADA).
- Knowledge of safety standards and compliance in industrial settings.
- Proficiency with CRM tools (e.g., SalesForce) and customer success platforms.
Responsibilities
- Customer Onboarding & Enablement: Lead onboarding for manufacturing clients, ensuring seamless integration of AMRs into existing workflows and systems.
- Operational Optimization: Collaborate with plant managers and operations teams to identify bottlenecks and optimize AMR routes, task assignments, and fleet performance.
- Relationship Management: Serve as the primary point of contact for manufacturing customers, building long-term partnerships and ensuring satisfaction.
- Technical Coordination: Work closely with engineering and support teams to resolve issues related to robot performance, connectivity, and safety compliance.
- Training & Documentation: Deliver tailored training sessions and create documentation to support operators, maintenance teams, and supervisors.
- Customer Health Monitoring: Track KPIs such as uptime, task completion rates, and ROI to proactively address risks and drive continuous improvement.
- Feedback Loop: Capture customer insights to inform product development and feature enhancements specific to manufacturing use cases.
- Retention & Growth: Drive renewals and identify opportunities for expansion, such as additional robot deployments or new facility rollouts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
