Customer Success Manager - REMOTE

Jobgether•Arizona, AZ

6d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will play a pivotal part in driving success for our clients by fostering strong relationships and maximizing the value they derive from our technology platform. You will engage deeply with consumer brands, taking ownership of their success and guiding them through the nuances of influencer marketing. By addressing their challenges and providing strategic insights, you will help transform their marketing efforts, making it a scalable growth channel. This is an exciting opportunity to make a significant impact within a rapidly evolving industry.

Requirements

3-5+ years of experience in B2B SaaS customer success, account management, or consulting.
3+ years of experience in influencer marketing, social media marketing, or digital advertising.
A strategic, data-driven mindset with a proven track record of customer adoption and retention.
Strong business acumen and the ability to understand customer needs and industry trends.
Excellent communication and presentation skills, with the ability to establish credibility with executives.
Proactive problem-solver who identifies challenges and develops effective solutions.
Experience forecasting renewals and expansions while managing a book of business at scale.
Highly organized with the ability to manage multiple clients and priorities.
Collaborative, self-motivated, and resilient in a dynamic environment.
Passion for innovation and a deep interest in influencer marketing.

Responsibilities

Build and maintain strong customer relationships, understanding their business needs and guiding them to success.
Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities.
Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals.
Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams.
Manage renewals, expansions, and accurate forecasting for all assigned accounts.
Help shape the product roadmap by gathering and sharing customer requests/insights.
Develop scalable best practices, educational materials, and training resources to enhance client retention & success.
Lead consultations and one-on-one demos to educate customers on platform features.
Stay ahead of influencer marketing trends and position yourself as a subject matter expert.
Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty.
Contribute to building scalable processes and frameworks that support Customer Success and platform growth.
Leverage strong project management skills to ensure seamless campaign execution.