Customer Success Manager

Ogury•Minneapolis, CO

7d•$60,000 - $70,000•Hybrid

About The Position

Ogury is scaling fast, and as we expand our footprint across the U.S., we’re on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions. In this role, you'll act as the linchpin across client relationships and campaign execution—working hand-in-hand with Sales and AdOps to ensure we’re delivering best-in-class campaign performance and an exceptional client experience. You’ll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you’ll be a trusted partner to both internal teams and external stakeholders—making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solving—bringing together talented, curious people to do great work, together.

Requirements

Client-facing experience within the digital advertising industry
Hands-on experience in mobile and programmatic advertising is required
Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment —even under tight deadlines
A mindset of ownership and accountability —you take initiative and follow through
A strong analytical approach with the ability to translate data into valuable insights and compelling narratives
Creative problem-solving skills and a passion for continuous improvement
Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite
Excellent communication and presentation skills —you’re confident, clear, and engaging
A natural ability to build trust and credibility with both external clients and internal stakeholders —you’re the expert, and it shows
Highly organized with exceptional attention to detail —you keep projects moving and nothing falls through the cracks
A growth mindset and drive to succeed —you’re motivated to take ownership of your agency patch and make it thrive

Responsibilities

Build strong partnerships – Develop and maintain long-lasting relationships with key clients and agency stakeholders. You’ll be their go-to resource, advocate, and trusted partner
Own campaign execution – Manage the full lifecycle of a campaign—from setup and activation to performance reporting and post-campaign analysis
Lead your agency patch – Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues
Stay informed – Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job
Provide strategic counsel – Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives—backed by insights and a consultative approach
Identify growth opportunities – Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue
Deliver high-impact service – Champion Ogury’s solutions by ensuring clients receive high-quality support, campaign success, and measurable value
Represent Ogury externally – Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space
Collaborate cross-functionally – Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience
Manage and mitigate risk – Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions
Leverage insights – Use Ogury’s proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign.

Benefits

A competitive compensation package
Flexibility in working hours and location
Comprehensive benefits coverage
401K plan with a company match
Generous holiday and leave allowance, in addition to national holidays
A strong focus on the well-being of our team members, with access to both physical and mental health resources

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