CUSTOMER SUCCESS MANAGER (Canada)

Wishpond Technologies

10d

About The Position

Weâre hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and highâimpact programs to join our team. Youâll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fastâpaced environments, love building systems, and know how to deliver value, this role is for you. As a member of the Customer Success Team, youâll work crossâfunctionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai. Bonus Points if the successful candidate is based in the Greater Vancouver area, allowing for regular in-person office collaborations.

Requirements

2â4 years of experience in Customer Success, Account Management, or a similar customerâfacing role, ideally within a SaaS or B2B tech environment
Experience managing a high-volume book of business
Strong operational mindset
Comfortable working with data and identifying trends
Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
Experience building or optimising CS playbooks and automation workflows
Proactive communicator with strong organisational skills
Able to balance speed, quality, and scale
As part of a diverse team, the ability to work both independently and collaboratively.
Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment.
Organised, administratively strong, and have solid writing, phone, and general communication skills.
Fluent in English (spoken and written). Knowledge of a second language is considered an asset.

Responsibilities

Manage a highâvolume book of SMB and midâmarket accounts
Drive engagement through scaled touchpoints rather than manual checkâins
Prioritise accounts based on health, risk, and opportunity
Ensure customers launch successfully and reach early timeâtoâvalue
Monitor usage and proactively intervene when accounts stall
Partner with onboarding to ensure smooth, consistent handoffs
Design and execute scalable programs such as email sequences, webinars, and inâapp engagement flows
Build repeatable playbooks for onboarding, adoption, and renewal
Continuously improve processes to support more customers efficiently
Identify atârisk accounts early using health signals
Take proactive action to reduce churn and improve customer outcomes
Support renewal motions through ongoing engagement and value reinforcement
Use tools like Vitally, Intercom, and CRM data to manage your book
Track key KPIs including adoption, engagement, churn risk, and retention
Share insights with the team to improve product, processes, and customer experience
Other duties as assigned.

Benefits

Exciting and dynamic environment with a great leadership team
Comprehensive training program and regular performance reviews to facilitate your success
Competitive compensation based on experience and proven abilities
Great referral programs with incentives and bonuses
Unbelievable product discounts when you use our products for your own business
A global workforce of multi-cultural and talented colleagues
A close-knit operation with amazing growth opportunities for your personal development
Corporate headquarters in beautiful Vancouver, British Columbia, Canada

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