USA - Customer Success Manager
About The Position
Paul Gough Media is the growth engine behind hundreds of private physical therapy clinics worldwide. From our fast-paced HQ in Celebration, FL, we build websites, funnels, social campaigns, and a proprietary CRM that turns curious prospects into loyal patients. Every new clinic we serve gets a promise of white-glove success—and that’s where you come in. We’re rolling out a next-gen CRM and onboarding more clinics than ever. To keep our “wow” standard, we need a Customer Success Manager who can welcome new clients, teach them the tech, track every deliverable, and make sure no question goes unanswered.
Requirements
- 2–4 yrs in customer success, onboarding, or account management (SaaS/agency a plus)
- Confident on Zoom, phone, Slack, and email—friendly, clear, and proactive
- Eagle-eye attention to detail—contracts, payments, and workflows stay tidy under your watch
- Comfortable in Google Workspace, a PM tool (Monday/Asana/Trello), and basic CRM functions
- Ability to juggle multiple clients and deadlines without breaking a sweat
Responsibilities
- Onboard Like a Pro – Host kickoff Zooms, set clear timelines, and walk owners through first-day wins inside our CRM and marketing stack.
- Own the Relationship – Check in proactively, answer Slack/emails within 24 hours, and turn hiccups into high-five moments.
- Audit & Verify – Spot-check contracts, payments, and campaign setups; flag issues early so launches stay on track.
- Note-Taking Ninja – Capture action items on every client call, chase follow-ups, and ensure the team closes every loop.
- Workflow Wrangler – Keep dashboards, trackers, and project boards up-to-date so nothing slips through the cracks.
Benefits
- 30-Day Deep Dive – Product, playbooks, and shadow calls.
- Battle-Tested Checklists – Proven onboarding scripts, audit sheets, and CRM guides ready for you to plug-and-play.
- Direct Mentorship – Weekly coaching with our Head of Client Success; clear path to Senior CSM or Team Lead.
- Feedback Loops – Real-time notes so you iterate quickly and see your impact immediately.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
