Customer Success Manager

Syndigo • Chicago, IL

9h • Hybrid

About The Position

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. This is a hybrid position with 2 days in the Chicago office The mission of a Syndigo Customer Success Manager is to ensure the industry’s most influential and most recognizable brands have a delightful experience when leveraging Syndigo’s suite of products and services. The CSM plays a critical role in the client retention function at Syndigo by working with our clients to ensure strong awareness and utilization of our solution to drive their continued success .

Requirements

• 2+ years of experience in a customer-facing role, with demonstrable expertise in client relations, relationship building, and knowledge of the CPG industry
• High degree of comfort with technology, particularly databases and syndicated data
• Skilled presenter of sales messaging in a professional setting
• Ability to work independently and make decisions of wide variety and complexity
• Proven ability to troubleshoot customer experiences on behalf of the client
• Demonstrated record of success at both large, complex organizations and in mid-sized environments

Responsibilities

• Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities
• Connect knowledge of business and individual's priorities to Syndigo insights through utilization of the solution
• Proactively ensure the client’s success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externally
• Navigate Syndigo's solution on behalf of the client, ensuring the appropriate solution is provided to meet a client's problems, and serve as the voice of the customer within the Syndigo organization
• Educate clients on the benefits of Syndigo's solution through articulation of Syndigo's value proposition, and in depth understanding of Syndigo’s solution portfolio
• Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs
• Assist in creating customized implementation and engagement plans for each client and their respective needs, based on the understanding of their business initiatives
• Conduct training sessions as needed to ensure delivery of value upon client investment
• Partner with Account Executive/Director to develop and manage renewal and potential growth strategies

Benefits

• competitive health insurance benefits
• PTO and volunteer time off
• employer-paid short- and long-term disability
• parental and adoption leave
• 401(k)
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees