Customer Success Manager, Bay Area

Cato Networks•San Francisco, CA

16d

About The Position

As a Cato Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. Curiosity - you have a desire to truly understand our customers' business needs. Creativity - you can find a sustainable path to yes. Empathy - you connect at a human level with our customers and you genuinely care

Requirements

5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
Experience and Exposure working with networking or security software solutions
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Must be located within the Bay Area, CA, United States
Ability to travel up to 25% of the time
Solid technology background, ideally hands-on prior experience on at least a few of the following domains: Routing (static, BGP, EIGRP, etc.) Switching SD-WAN Firewalls, Proxy Secure Web Gateway/CASB/DLP Identity Management (SSO, SAML, LDAP, etc.) Threat protection mechanisms (IPS, AM, etc.) Load Balancing Networking protocol analysis (TCP, UDP, IP, ICMP, etc.) WAN, MPLS

Responsibilities

Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

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