Customer Success Manager

Emerson Electric Co. • Austin, TX

36d

About The Position

The Customer Success Manager (CSM) at NI serves as a trusted advisor to enterprise customers, ensuring they achieve measurable business outcomes through NI's software solutions. This role is dedicated to driving software adoption by showcasing value and aligning NI's technology with customer objectives. The CSM partners with executives and technical teams to strengthen relationships, improve customer health, and deliver success across key accounts, with a primary focus on aerospace, defense, and government.

Requirements

• 3+ years of experience in Customer Success or similar customer-facing role within a SaaS or software-driven organization.
• Strong understanding of software architecture, cloud environments, and on-premises IT landscapes.
• Excellent communication skills; able to tailor technical and business narratives for diverse stakeholders.
• Proven ability to build credibility with technical decision-makers and executives.
• Bachelor's degree or equivalent experience.
• Must be US Citizen

Nice To Haves

• Familiarity with automated test systems and integration workflows preferred.
• Experience with Salesforce and Gainsight is a plus.

Responsibilities

• Act as the primary point of contact for a portfolio of strategic Aerospace, Defense and Government accounts throughout the post-deployment lifecycle.
• Understand customer workflows, technical requirements, and desired business outcomes; guide them to success using NI software.
• Collaborate with Sales to secure renewals, identify expansion opportunities, and deepen software engagement.
• Proactively manage escalations and provide timely solutions leveraging NI's technical resources.
• Share product roadmap updates and advocate for customer feedback to influence software enhancements.

Benefits

• We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs.
• We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 1-10 employees