Customer Success Manager

Minitab•State College, PA

2h•Hybrid

About The Position

Minitab is looking for a Customer Success Manager to serve as a strategic, post-sale partner for our commercial customers. In this role, you’ll drive adoption, retention, and renewal readiness through a digitally enabled, data-driven engagement model that balances scalable execution with human judgment and accountability. If you thrive in a customer-facing SaaS environment, enjoy building strategic relationships, and want to influence outcomes —this role is for you.

Requirements

Bachelor’s degree or equivalent work experience
2+ years in Customer Success, Account Management, or similar role in enterprise SaaS
Demonstrated experience managing a high volume of customer relationships using standardized processes and digital engagement methods
Strong analytical skills with the ability to interpret product usage data, customer health indicators, and engagement trends
Experience working with customer success platforms, CRM systems, and automation or AI-assisted tools to support customer engagement, insights, or workflow execution at scale.
Ability to work autonomously, manage competing priorities, and execute consistently in a scaled, fast-paced environment
Willingness to travel to State College, other U.S. Minitab locations, and customer sites
Legally authorized to work in the United States and not require sponsorship for employment now or in the future

Responsibilities

Manage a high-volume, assigned book of business with clear accountability for retention and renewal readiness
Lead customers through the Customer Engagement Lifecycle (CEL)
Monitor customer health, product usage, engagement trends, and lifecycle signals to assess adoption, identify risk, and determine appropriate intervention strategies
Deliver value primarily through digital channels, including email, webinars, and targeted campaigns
Proactively identify at-risk customers by analyzing usage patterns, engagement trends, and support interactions, and execute remediation strategies
Ensure customers are positioned for successful renewals by maintaining engagement, reinforcing value, and addressing risks early
Partner with Sales and Renewals teams as needed by providing usage insights, risk context, and customer history
Contribute to internal best practices and customer success process improvements

Benefits

Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire.
Low co-pay pharmacy benefit and affordable family coverage plan is available.
Short and Long Term Disability is fully paid by Minitab.
Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.
Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary.
Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately.
Minitab will match dollar for dollar up to the first 6% of employee’s contribution.
Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
Paid holidays, as well as 4 weeks of annual paid time off are provided.
The annual paid time off increases one week every five years.
Minitab offers tuition and related expenses assistance for both higher education and other professional development.
Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions.
Parking and Transit - Pre-Tax Deductions.
We offer a hybrid work model for eligible positions.
At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator.
Personal training and nutrition counseling is available upon request.