(Senior) Customer Success Manager

Siro•New York, NY

1d•$140,000 - $165,000

About The Position

As a (Senior) Customer Success Manager, you'll own onboarding, adoption, and ongoing success in Siro deployments with field sales teams. Ultimately, you’ll be a force for change and business transformation for the companies we partner with. We will count on you to drive engagement and impact by building strong relationships, mastering our product, deepening sales and industry expertise, and documenting playbooks for others to follow.

Requirements

Open to various backgrounds, but most interested in ~4+ years of client-facing experience where you’ve had full ownership of outcomes. Ex: B2B Customer Success, Consulting, or Account Management roles
Top-tier communication skills with internal and external audiences ranging from individual sellers to Fortune 1000 executives. You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers
Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer
High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build
You feel at home in uncertain, fast-moving, ambiguous environments
10-20% of your time will involve travel (to work with our customers in-person)

Nice To Haves

Experience at a fast-growing startup

Responsibilities

Onboard and manage multiple stakeholders throughout large organizations
Train and coach people through the change management journey of rolling out true AI-first software in their org
Run medium to large scale (6-7 figure ARR) customer projects from the first touchpoint post-sale to a renewal
Develop technical expertise in real-world, ultra-practical and impactful applications of LLMs
Explore and deepen Enterprise value
Find unique and creative ways optimize Siro’s value for large organizations
Partner internally with Product, Data Science, and Marketing to push our business forward