At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description The salary range for this position is 70,000 - 80,000 USD per year Reporting to our Customer Success Director, you'll lead bold, culture-shaping work for iconic brands, creating high-impact visuals across multiple channels. Working within a dynamic, collaborative team, you'll shape the visual language of a world-renowned brand, pushing creative boundaries and inspiring your team to take risks that deliver compelling results. With an understanding of cultural and social trends, you'll develop everything from large-scale campaigns to agile social activations while collaborating with clients, presenting ideas with confidence, and building trust-based relationships. Responsibilities: As part of the Customer Success team, you will play a pivotal role in driving adoption, client satisfaction, and strategic growth of PencilPro within Jellyfish and across our global client base. A Customer Success Manager will focus on direct client support, onboarding, and user training, ensuring a smooth transition into the Pencil Pro ecosystem. You will work closely with clients to drive adoption, provide ongoing support, and gather feedback to enhance the platform experience.