Customer Success Manager

weavix Inc. • Lenexa, KS

8d

About The Position

The Customer Success Manager (CSM) serves as a trusted advisor and advocate for our clients, ensuring they achieve their goals with our solutions. As a key point of contact for assigned accounts, the CSM focuses on fostering strong client relationships, driving product adoption, and delivering measurable value. You will collaborate with cross-functional teams to address client needs, resolve issues, and identify growth opportunities, ensuring long-term satisfaction and retention.

Requirements

• 2+ years of Customer Success, Account Management, or related experience in a B2B SaaS environment.
• Strong relationship management and communication skills to engage customers effectively.
• Experience managing a high volume of accounts while maintaining personalized engagement.
• Proven track record of driving renewals and reducing churn through proactive outreach.
• Ability to analyze customer health data and take action to improve retention.
• Familiarity with CS tools & CRM platforms (e.g., Gainsight, ChurnZero, Salesforce, or similar).
• Ability to conduct training sessions, webinars, and automated engagement campaigns.
• Strong time management and prioritization skills to balance multiple customers effectively.
• Ability and willingness to travel up to 25%-30% (client sites within the United States)

Nice To Haves

• Experience in SaaS or tech industry with a focus on mid-market or SMB accounts.
• Background in customer onboarding, adoption, and success planning.
• Understanding of renewal processes and contract negotiations.
• Experience with automation and self-service customer engagement strategies.

Responsibilities

• Monitor account health and proactively engage with customers showing signs of risk.
• Conduct regular outreach through email, calls, and webinars to ensure ongoing engagement.
• Develop and execute standardized health check-ins and intervention strategies.
• Track and report on customer sentiment using NPS, CSAT, and other feedback tools.
• Own the renewal process by identifying risks early and taking corrective actions.
• Work cross-functionally with Sales and Account Management to secure renewals.
• Analyze churn data and develop insights to improve retention strategies.
• Educate customers on core weavix features to maximize adoption.
• Conduct scalable training sessions, webinars, and resource sharing.
• Identify up-sell and cross-sell opportunities and pass them to Sales for follow-up.
• Standardize outreach strategies for a larger book of business.
• Implement automation and tools to streamline engagement.
• Collaborate with Product and Marketing to refine self-service resources.

Benefits

• Competitive Compensation
• Employee Equity Stock Program
• Competitive Benefits Package including: Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Retirement Plan + Company Match
• Flexible Spending & Health Savings Accounts
• Paid Holidays
• Flexible Time Off
• Employee Assistance Program (EAP)
• Other exciting company benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees