Customer Success Manager
e-EMPHASYS TECHNOLOGIES INC
About The Position
The Customer Success Manager is a trusted advisor to Vital Edge’s existing clients and enables them to execute growth strategies by utilizing the company’s product offerings. This position reports to the Vice President of Customer Success.
Requirements
- 3-5 years of diverse experience in the Sales, Client Success, and Support roles in the software industry
- Experience working with executive leadership
- Excellent written and oral communication skills and negotiation skills
- Active listener
- Minimum of a bachelor’s degree
Nice To Haves
- Background in the Heavy Equipment Industry
- Background in equipment rental & service organizations is a plus
- Experience with ERP or enterprise software is a plus
Responsibilities
- Resolve client requests and challenges
- Coordinate product demonstrations for clients
- Assist in coordinating Training
- Perform Customer Quarterly Business Reviews (QBR)
- Sustain business growth and profitability by maximizing customer value by ensuring successful product adoption and usage.
- Mediate between client and organization
- Minimize client churn
- Travel and meet with Customers (10-15% Expectation)
- Aid in product design and development
- Work with Account Managers to prepare quotes and sales agreements
- Execute expansion bookings and renewals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
