Customer Success Manager

Avolve Software Group

38d•$85,000 - $90,000•Remote

About The Position

Avolve is seeking a Customer Success Manager to serve as a trusted advisor to our customers and ensure long‑term value, adoption, and satisfaction across a portfolio of accounts. This role requires a strong mix of relationship management, product expertise, and problem‑solving skills. As a key member of the Customer Success team, you will collaborate cross‑functionally, drive best practices, and support customers in achieving their business objectives through effective use of the Avolve Software product suite.

Requirements

Bachelor’s degree or related field, or the equivalent combination of education, training, and experience.
2+ years of experience in Customer Experience, Consulting, Customer Success, or a similar customer-facing role.
Strong technical aptitude with the ability and desire to become a subject matter expert in Avolve’s software solutions
Excellent organizational skills with the ability to manage multiple priorities effectively
Strong written and verbal communication skills, including the ability to present technical concepts to non‑technical audiences
Demonstrated problem‑solving skills, including the ability to remain calm and effective under pressure
Experience navigating and managing difficult conversations with customers
Ability to work independently while also contributing to team and collaborating to work across cross-functional teams.

Nice To Haves

Experience working with SaaS products or government technology solutions
Familiarity with customer relationship management (CRM) tools and customer success platforms

Responsibilities

Establish and maintain strong, trusted relationships with a portfolio of customer accounts
Drive product adoption and customer engagement to maximize value realization
Proactively identify risks, opportunities, and customer needs to prevent churn and support retention
Manage annual renewals in partnership with internal stakeholders
Identify expansion opportunities within existing accounts and provide warm handoff leads to the Sales team
Conduct regular customer check‑ins (weekly, monthly, and quarterly) to assess account health, successes, and potential risks
Escalate and coordinate resolution of customer issues with internal teams as needed
Lead and contribute to cross‑functional initiatives aimed at improving the overall customer experience
Provide strategic input into Customer Success processes and recommend improvements
Support customers throughout their journey to ensure they become long‑term advocates of Avolve