Customer Success Manager

EquipmentShare • Kansas City, KS

4d

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a Customer Success Manager to support our T3 Office in Kansas City, KS and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.
As a Customer Success Manager, your job is to help customers succeed with T3, our fleet management platform. You’ll build strong relationships with your accounts, drive adoption, and work cross-functionally to ensure our customers see real, measurable results.

Requirements

• Are a strong communicator who thrives in a customer-facing role
• Have experience managing accounts in a SaaS or tech environment
• Can prioritize and segment your book of business for maximum impact
• Enjoy solving problems and collaborating cross-functionally
• Have a strong sense of ownership and attention to detail
• High school diploma, required; college degree, preferred
• 2 years of experience in account management/success role where nurturing customers/customer satisfaction was a top priority
• Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to occasionally travel to tradeshows.
• Must be able to attend in person quarterly business meetings.

Nice To Haves

• Have worked in construction, telematics, or fleet management industries, preferred
• Are familiar with platforms like Sales, Hubspot, or similar CS tools, preferred
• Have experience launching new CS workflows, automations, or reporting frameworks, preferred

Responsibilities

• Serve as the primary point of contact for a book of T3 customers post-sale
• Work with customers to create success plans that drive adoption and ROI
• Track customer usage, health, and outcomes to identify risks and opportunities
• Lead proactive outreach, business reviews, and upsell conversations
• Partner with Sales, Support, and Product to resolve issues and advocate for the customer
• Contribute to CS processes, playbooks, and best practices as the team scale

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees