Customer Success Manager - Infrastructure & Geospatial technology (Remote - Canada)

Gilytics AG

16d•Remote

About The Position

Gilytics (www.gilytics.com) is transforming how energy, telecom, and transport infrastructure is designed with a cloud platform that automates routing, design, and analysis for assets like power lines and hydrogen networks. We aim to be the standard for automated infrastructure design and make planning more transparent, digital, and accessible. We’re looking for a Customer Success Manager in Canada to to support customers in Canada and the United States and help them get maximum value from our solutions. If you’re passionate about customer relationships in the energy sector and love bridging teams to drive innovation, we want you!

Requirements

Post‑secondary education in a technical or business field related to energy, infrastructure, GIS, or software, or an equivalent combination of education and experience.
Experience in B2B customer success, account management, or product management, ideally in SaaS, GIS, utilities, or energy.
Proven track record managing enterprise or international customers, driving adoption and retention.
Strong analytical and problem‑solving skills; confident working with data and usage metrics.
Excellent communication and stakeholder management skills with technical and non-technical audiences.
Ability to manage multiple projects, prioritize, and work independently in a fast‑paced environment.
Willing to adopt and propose AI-based strategies and approaches
French and English at professional working proficiency; additional languages (e.g., Spanish or Portuguese) are an asset.
You enjoy working in diverse, cross‑cultural teams and are curious, proactive, and customer‑focused.

Responsibilities

Lead onboarding and roll‑outs for new customers, ensuring a smooth implementation.
Deliver training and product updates to drive adoption and usage.
Run workshops on use cases and best practices with customers and our technical team.
Build strong relationships with key stakeholders and act as their strategic partner.
Gather customer needs and collaborate with Product to resolve issues and influence the roadmap.
Monitor customer health, identify risks and upsell opportunities, and support renewals.
Help improve customer support processes and define key customer success metrics.
Collaborate with Sales and Marketing by providing product and customer insight.
Travel occasionally to meet customers and teammates (including visits to our Valencia office).
Contribute to AI strategy, adoption and initiatives