Customer Success Manager

Flexera

About The Position

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com As a Customer Success Manager (CSM) specializing in Cloud Cost and Spot Ocean, you will be the strategic advisor and trusted partner for enterprise customers optimizing cloud costs and leveraging Spot Ocean for Kubernetes infrastructure. This role combines technical expertise, business acumen, and relationship management to drive measurable outcomes for customers while ensuring adoption and expansion of our solutions. You will own a portfolio of high-value accounts, guiding them through their cloud optimization journey - from initial onboarding to achieving long-term FinOps maturity. You’ll collaborate cross-functionally with Sales, Solutions Engineering, and Product teams to deliver exceptional customer experiences and maximize value realization. Why This Role Matters You will play a critical role in helping organizations reduce cloud costs, improve operational efficiency, and scale Kubernetes environments seamlessly. By combining technical expertise with strategic guidance, you’ll empower customers to achieve their business objectives while driving growth for our FinOps and Spot Ocean solutions.

Requirements

3+ years in Customer Success, Technical Account Management, or Cloud Consulting for enterprise clients
Understanding of FinOps principles, cloud economics, and Kubernetes/container orchestration
Ability to bridge technical and business conversations; strong executive communication skills
Proven track record of driving adoption and delivering measurable business outcomes
Familiarity with tools like Spot Ocean, AWS/GCP/Azure cost management, and FinOps frameworks
Outcome-driven, customer-centric, and proactive problem solver
Comfortable working cross-functionally and influencing stakeholders at all levels
Experience with CRM and CS platforms (Salesforce, Gainsight) and cloud monitoring tools

Responsibilities

Help customers implement FinOps best practices and optimize cloud spend using Spot Ocean.
Conduct regular business reviews to align on KPIs, cost savings, and operational efficiency.
Serve as the primary point of contact for strategic accounts, ensuring renewals and identifying expansion opportunities.
Proactively manage risk and develop mitigation strategies to prevent churn.
Educate customers on Spot Ocean capabilities, container orchestration, and automation for cloud cost optimization.
Translate technical concepts into business outcomes for both technical teams and C-level stakeholders.
Partner with Sales on upsell/cross-sell opportunities and with SEs on technical validation.
Coordinate with Product teams to provide customer feedback and influence roadmap.
Act as a FinOps advocate, sharing best practices and guiding customers toward operational excellence.
Lead enablement sessions and contribute to internal knowledge-sharing initiatives.