Customer Success Manager - Information Technology - Full time

Aspen Valley Health•Aspen, CO

1d•$92,000 - $147,000

About The Position

The Customer Success Manager (CSM) serves as the primary partner for assigned affiliates, focused on building strong, collaborative relationships and ensuring a positive, high-value experience across all services provided by Aspen Valley Health. This role is dedicated to understanding each affiliate’s goals, supporting their success, and helping them get the most out of the partnership.

Requirements

5+ years in healthcare, IT, consulting, or client-facing roles.
Demonstrated experience managing complex relationships and situations.
Strong skills in communication, organization, and attention to detail.
Proven ability to navigate competing priorities, problem-solve, and negotiate effectively.
Commitment to high-quality customer service and partnership.

Nice To Haves

Experience with Epic or healthcare operations preferred.
Familiarity with ITIL processes (incident, problem, change management)
Experience with system optimization and workflow redesign initiatives

Benefits

Continuing education, professional development, and tuition assistance.
Healthcare as low as $46 per month, plus an additional 50% off of all AVH services for you AND your family!
All preventative services covered at 100%, zero copay.
Virtual and robust mental health resources available.
Earn up to 22 days PTO within your first year.
Rollover what you don’t use.
Bereavement Leave that covers miscarriages, extended family, and pets.
Robust Paid Medical and Family Leave. Weeks 1-6 are paid at 100% for parental or personal illness/injury.
You will be automatically enrolled into the 457b plan at 6% to kick start your retirement savings.
In addition, AVH matches 50% of your 457b contributions up to a max of 3% of earnings each pay period into our 401a plan.
In lieu of Social Security, AVH contributes 7.5% of your annual salary each year to the Cash Balance Pension Plan. This means you are no longer paying social security taxes out of your paycheck! (Your take home will be much higher!)
Housing assistance - We provide resources to establish roots in the Roaring Fork Valley.
Employee referral bonuses.
Discounted ski passes!
Transportation discounts and carpool incentives.