Customer Success Manager
About The Position
As a Customer Success Manager, you will partner closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will play a key role in driving customer satisfaction, retention, and expansion, while laying the foundation for cross- and upsell opportunities. This role combines strategic customer engagement, commercial acumen, and scalable success initiatives. You will act as a trusted advisor to customers and as the voice of the customer internally, influencing product, process, and organizational improvements.
Requirements
- 2+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting.
- Hands-on experience working with accounts payable processes and familiarity with the broader purchase-to-pay (P2P) domain.
- Demonstrated commercial skills, such as achieving sales results, making successful commercial decisions, or driving revenue growth.
- Strong communication skills with the ability to build trusted relationships and understand customer needs.
- Deep understanding of accounts payable processes and solid knowledge of end-to-end business processes.
- Strong commercial mindset with the ability to identify customer pain points and expansion opportunities.
- Excellent analytical and problem-solving skills with a proactive, data-driven approach.
Nice To Haves
- Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred.
Responsibilities
- Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes.
- Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes.
- Partner with Account Management to lead Account Governance Meetings, covering thought leadership topics, product roadmap updates, and high-level performance KPIs.
- Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts.
- Proactively identify at-risk customers and collaborate cross-functionally on mitigation plans and retention strategies.
- Support new business sales processes by demonstrating the value of the post–go-live phase and long-term customer success.
- Create and deliver self-service and TechTouch content, including FAQs, tutorials, webinars, and best-practice tips.
- Actively participate in and drive internal development initiatives across departments, serving as the voice of the customer.
Benefits
- Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
