Hi! We’re Infinitus — the first trusted voice AI platform transforming healthcare. Built by ex-Googlers, startup veterans, and industry pros, our AI boosts productivity, slashes admin burden, and creates new ways to support patients with chronic conditions. We scale connections between patients, payors, and providers — empowering care teams and improving health outcomes. The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. Using multimodal AI, human-in-the-loop systems, and a rich knowledge graph, we’ve automated over 5 million calls—saving millions of hours for patients and providers. Backed by top investors like Kleiner Perkins, Google Ventures, and a16z, we’re a team that loves to challenge the status quo and move fast at the intersection of AI and healthcare. At Infinitus, you will: Own enterprise accounts end-to-end: from onboarding through renewal and expansion, serving as the primary strategic contact across the full customer lifecycle Drive ongoing customer health and success: conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews (QBRs), and proactive outreach to ensure value realization and early issue detection Identify and convert growth/expansion opportunities: map customer needs, identify new/expansion use cases, and partner with Sales to grow adoption across customers’ business units and departments Support implementation and adoption: partner with our Enablement team on integrations, workflow design, technical launches, and user training to ensure rapid time-to-value and stable onboarding Collaborate cross-functionally: partner with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks, support billing and invoicing accuracy, and coordinate expansions or new pilots for existing accounts Maintain strong account operations and hygiene: maintain CRM/CS tool records, manage communications, issue resolution, renewal tracking, and billing/invoice checks as needed Advocate for the customer internally: collect feedback, surface product or workflow enhancement ideas, and help inform product roadmaps based on real-world usage and needs Build and deepen relationships across stakeholders: from end-users to senior executives, earn trust, influence adoption, and drive enterprise-level engagement Why This Role Is Important to Us: We sit at the intersection of healthcare and agentic AI communications -- a space where technology must meet real-world clinical, administrative, and operational demands. This role gives you the opportunity to shape how our products are adopted and used in critical environments, influence product direction, drive meaningful value for customers, and grow professionally in a high-impact, mission-driven team. Why You’ll Love It Here Competitive salary, equity, and 401(k) Wellness stipend & great benefits (medical, dental, vision) Generous PTO & parental leave Bi-annual offsites & a collaborative, mission-driven culture Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only) Please Note: the above benefits are for salaried employees What to Expect in the Interview Process Apply & meet our recruiting team Virtual Interviews to showcase your skills Final onsite loop to meet the team and get to know us better Curious to Learn More? Read our Blog to hear from Infinauts about what we’re building Discover how our company values (CODES) guide us Follow our CEO, Ankit Jain, for industry updates We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk!