Customer Success Manager

Topline Pro • New York, NY

1d • $65,000 - $80,000 • Onsite

About The Position

We’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you’ll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses. You’ll build relationships, prevent churn, and ensure customers see real value from our platform—all while developing your skills in a supportive, high-energy startup environment in our Brooklyn office.

Requirements

• 1+ years of early career experience delivering on scoped responsibilities with coaching.
• Strong verbal communication; confident and comfortable on customer calls.
• Tech-savvy and able to learn new platforms quickly.
• Patient and empathetic when working with customers who have low tech familiarity.
• Strong time management and organizational skills.
• Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting.
• Willing and excited to work 5 days a week in our Williamsburg, Brooklyn office!

Responsibilities

• Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.
• Build strong, trust-based relationships with small business owners (our “pros”).
• Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible.
• Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions.
• Manage competing tasks and priorities effectively in a fast-paced, dynamic environment.
• Capture customer feedback and share it with product, engineering, and support teams.

Benefits

• $65k base salary ($80k OTE) + equity package
• Full Medical, Dental, and Vision Health Coverage
• Computer and workspace enhancements
• 401(k) plan (non-matching)
• Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
• Company-paid Wellhub membership for fitness and wellness
• Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
• Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees