Customer Success Manager

EasyPost • Lehi, UT

24d • $49,000 - $66,000

About The Position

The Customer Success Manager will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction. The CSM will work with customers to understand their goals, objectives, and challenges to provide personalized support and guidance.

Requirements

• Bachelor's degree
• 2-5 years of experience in a customer-facing role
• Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers.
• Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
• A self-starter with initiative, drive and strong desire to succeed

Nice To Haves

• Previous experience working in shipping and logistics a plus
• Knowledge of Salesforce and Zendesk a plus

Responsibilities

• Build and nurture long-term relationships with customers, serving as their main point of contact.
• Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services.
• Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems.
• Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
• Have the hard conversations.
• Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM.
• Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• Monthly work from home stipend of $50
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• A great place to work with unlimited growth opportunities
• The opportunity to make massive contributions at a hyper-growth company
• Make an impact on a product helping ship millions of packages per day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees