Customer Success Manager

talentpluto • New York, NY

10d • $120,000 - $140,000 • Onsite

About The Position

This is a high-impact, early-stage CSM role reporting directly to the CEO and working day-to-day with the Head of Customer Success. The focus is not traditional enterprise account management — instead, this role blends customer engagement at scale with ownership of a small portfolio of renewals.
You’ll help maintain and improve existing engagement systems (webinars, newsletters, lifecycle communication, community touchpoints) while managing a subset of renewal accounts. The playbooks and frameworks exist but need structure, refinement, and execution. This is ideal for someone who wants to grow into a larger CS or revenue-focused role over time.

Requirements

• 1–4 years of experience in Customer Success, Account Management, Sales, or a related client-facing role.
• Strong ownership mindset and willingness to execute foundational work.
• Highly organized with the ability to manage multiple customer touchpoints.
• Comfortable working in-person in NYC.
• Strong communication skills and ability to build trust with customers.

Nice To Haves

• Early-stage or “founding-style” experience.
• Experience working with education, SaaS, or SMB accounts.
• Demonstrated ability to manage renewals or revenue-based KPIs.

Responsibilities

• Manage a small portfolio of customer renewals and contribute to Net Revenue Retention (NRR).
• Execute and maintain scaled CS initiatives (customer newsletters, webinars, lifecycle touchpoints, engagement campaigns).
• Monitor customer health and proactively identify churn risks.
• Collaborate with sales on potential upsell opportunities where appropriate.
• Improve and iterate on existing CS playbooks and frameworks.
• Work cross-functionally with product and sales to ensure strong customer outcomes.
• Occasionally travel to customer sites (schools) as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed