Customer Success Manager

Novum Global • New York, NY

40d • Remote

About The Position

Do you enjoy helping customers succeed and building long-term relationships? As our Customer Success Manager, you’ll support clients from the moment they sign up—guiding them through onboarding, helping them get the most out of our platform, and ensuring they see real value. You’ll monitor their progress, step in quickly when challenges arise, and work to maintain strong, lasting customer partnerships. This is a hands-on, high-impact role where your work directly contributes to customer satisfaction and company growth.

Requirements

• Minimum one year of experience in customer success, account management, consulting, or a related area (internships count).
• You genuinely enjoy building strong client relationships and helping customers succeed.
• You can explain complex topics clearly, adjusting your communication style to different audiences.
• You’re skilled at spotting trends in customer data and turning insights into practical actions.
• You’re organized, adaptable, and able to juggle competing priorities while maintaining attention to detail.
• You’re comfortable learning new technologies quickly.
• You’re confident in negotiation and work well with cross-functional teams.
• You’re motivated to improve customer satisfaction and find opportunities for deeper engagement.
• A degree in computer science, IT, data science, or a related field—or equivalent work experience.

Nice To Haves

• Basic understanding of data management, privacy, or governance is beneficial.
• Experience with SaaS products or data management tools is an advantage.

Responsibilities

• Manage a portfolio of customers after onboarding, ensuring they have a smooth introduction to the product and ongoing support.
• Lead onboarding sessions, deliver detailed product walkthroughs, and conduct regular check-ins to track progress and satisfaction.
• Understand each customer’s goals, show how our solution meets their needs, and proactively resolve issues.
• Monitor product usage to identify risks early and intervene where necessary.
• Keep accurate records of all customer interactions and updates.
• Handle multiple customer accounts at once while prioritizing effectively.
• Work closely with internal teams to resolve concerns and streamline processes.
• Share customer insights and feedback to support product development and enhancements.
• Oversee renewal cycles and uncover opportunities for account expansion.

Benefits

• We offer competitive compensation with bonuses, a remote-first setup with some travel, strong benefits, and a supportive, inclusive team.
• You’ll have the opportunity to influence how we operate as we scale, giving you room to grow professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees