Customer Success Manager, DeductionsLink
About The Position
Position Summary: The Customer Success Manager (CSM) for DeductionsLink is responsible for managing and growing client relationships within Inmar’s DeductionsLink business. This role serves as the primary point of contact for assigned CPG manufacturer accounts, ensuring clients receive consistent value from our deduction management platform. The CSM acts as a strategic advisor to client finance and AR leaders, translating operational performance into actionable insights while partnering with our AR Services team to ensure high-quality execution. This is a relationship-driven, performance-oriented role focused on retention, client satisfaction, and service excellence.
Requirements
- Bachelor’s Degree
- 5+ years of experience in Customer Success, Account Management, or client-facing roles within a Deductions Management, AR/AP, or ERP-based solutions environment ; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
- Experience working with CPG manufacturers strongly preferred
- Experience working to promote value through customer experience
- Exceptional ability to communicate and foster positive business relationships.
- Ability to manage multiple client relationships in a fast-paced environment
Responsibilities
- Serve as the primary relationship owner for assigned DeductionsLink CPG clients
- Lead client onboarding and establish operational alignment
- Deliver monthly and quarterly performance reporting, including deduction trends, aging insights, and SLA adherence
- Lead Quarterly Business Reviews (QBRs) with client finance and AR leadership
- Proactively monitor account health, identify risks to retention or performance, and drive cross-functional resolution to protect and expand client relationships
- Partner closely with AR Services to ensure consistent service delivery
- Act as escalation point for client concerns or service gaps
- Identify opportunities to improve client processes and enhance value realization
- Collaborate with Product and Data teams to communicate client feedback and enhancement requests
- Analyze deduction activity, aging trends, and dispute data to validate service performance and partner with AR Services on continuous improvement initiatives
- Maintain accurate documentation of client interactions, action plans, and reporting
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
