Customer Success Manager

Partners Internal Quality Control•San Francisco, CA

20h

About The Position

We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

Requirements

Bachelor's degree in Business, Marketing, or related field
3-5 years of experience in customer success, account management, or related field
Proficiency in customer relationship management (CRM) software
Strong data analysis and reporting skills
Excellent project management abilities
Outstanding written and verbal communication skills
Proven problem-solving and decision-making capabilities
Effective time management and ability to prioritize multiple tasks
Understanding of SaaS business models and customer success metrics
Knowledge of customer success KPIs and best practices
Ability to work in a fast-paced, dynamic environment
Empathetic and customer-centric approach to relationship management
Demonstrated ability to build and maintain strong client relationships
Strong presentation skills and comfort in leading client-facing meetings
Adaptability and willingness to learn new technologies and industry trends

Nice To Haves

Experience with SaaS products preferred

Responsibilities

Serve as the primary point of contact for a portfolio of key accounts, providing proactive support and guidance
Develop and implement customer success strategies to drive product adoption, usage, and retention
Conduct regular check-ins and business reviews with clients to understand their needs and identify growth opportunities
Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
Monitor and analyze customer health metrics, creating action plans to address at-risk accounts
Identify and communicate product feedback and feature requests to the product development team
Create and deliver customized training sessions and resources to maximize customer value
Develop and maintain in-depth knowledge of our products and industry trends
Proactively identify upsell and cross-sell opportunities within your client portfolio
Contribute to the development of best practices and standard operating procedures for the Customer Success team