Customer Success Manager

Euronet Worldwide, Inc.•Atlanta, GA

20d•Onsite

About The Position

Euronet facilitates the movement of payments around the world and serves as a critical link between our partners – financial institutions, retailers, service providers – and their end consumers, both locally and globally. As a Customer Success Manager, you’ll play a pivotal role at the intersection of technology, payments, and partnership growth. Following Euronet’s acquisition of CoreCard, this role offers a unique opportunity to help shape the future of card issuing and payment innovation while working with a global payments leader. You’ll partner closely with both existing and future customers, guiding them from early engagement through onboarding, implementation, launch, and long-term growth. Acting as a trusted advisor, you’ll help customers fully leverage CoreCard’s platform and Euronet’s broader ecosystem to scale their card programs successfully. This is a highly collaborative role, working cross-functionally with product, engineering, project management, compliance, legal, delivery, and business development to ensure a seamless and high-impact customer experience. The ideal candidate thrives in a fast-paced environment, brings strong organizational and communication skills, and enjoys solving complex challenges with real business impact. This is an in-ofice role based in Atlanta, GA.

Requirements

Bachelor’s degree preferred.
Proven experience in customer success, partner management, or account management within payments or fintech.
Strong understanding of the fintech ecosystem, including issuer processing, card networks, and card program structures.
Exceptional organizational skills with the ability to manage multiple initiatives simultaneously.
Confident communicator and facilitator, comfortable leading customer meetings, presenting insights, and driving alignment.
Advanced proficiency in Microsoft Office 365 and virtual collaboration tools.
High attention to detail with a track record of managing complex deliverables.
Demonstrated ability to build strong relationships with diverse internal and external stakeholders.

Responsibilities

Lead onboarding for new customers, coordinating across internal teams to ensure a smooth and successful transition.
Manage the full customer lifecycle—from business development handoff through implementation, program launch, and ongoing growth.
Serve as the primary point of contact for customers, delivering exceptional support and timely resolution of issues.
Translate technical and operational challenges into clear, actionable insights for customers and internal stakeholders.
Analyze partner performance data to identify optimization opportunities and drive program growth.
Maintain clear, accurate documentation of processes, decisions, and deliverables.
Build, nurture, and grow long-term customer relationships rooted in trust and value.
Ensure contractual, compliance, and customer-specific requirements are well understood and supported to enable scalable growth.