Customer Success Manager

Moonshot AI • New York, NY

1d • Onsite

About The Position

Imagine websites that rebuild themselves on autopilot to sell more, convert better, and grow faster.
At Moonshot AI, we’re making that happen — merging generative AI, large-scale data pipelines, and experimentation into a self-evolving web.
We’re a well-funded, very early-stage startup with a massive vision. Joining now means you’re not just an employee — you’re helping set the technical and cultural DNA of the company. If you’ve ever wanted the autonomy of a founder with the backing of top-tier investors, this is it.
As a Customer Success Manager, you’ll build deep relationships with leading eCommerce brands, helping them continuously grow their businesses by turning AI-powered insights into action.

Requirements

• 3+ years in Customer Success, Account Management, or CRO at a SaaS or eCommerce company - not an enterprise with 200-person CS orgs
• You can look at a funnel and know within 30 seconds where the money is leaking
• Comfortable with data - you pull your own numbers, build your own reports, and don't wait for an analyst
• You can hold a strategic conversation with a VP of eCommerce and a technical conversation with our engineers in the same afternoon
• You've worked somewhere where processes didn't exist yet and you had to build them yourself

Nice To Haves

• Experience with A/B testing, CRO, or performance marketing.
• Technical fluency - comfortable learning new tools and troubleshooting light technical issues.
• Exposure to AI or machine learning platforms.

Responsibilities

• Guide new customers through onboarding, ensuring a seamless and fast time-to-value.
• Become a strategic advisor to clients, identifying opportunities, surfacing insights, and making sure they always know what’s working and what’s next.
• Design, launch, and track conversion experiments in partnership with our tech team.
• Create and present performance reports that showcase measurable ROI and impact.
• Troubleshoot client issues and collaborate with product/engineering to resolve them quickly.
• Gather feedback from clients and turn it into ideas that shape our product roadmap.
• Develop and refine scalable CS processes as we grow, from playbooks to reporting frameworks.

Benefits

• Competitive compensation
• Meaningful equity — real ownership in Moonshot AI’s success.
• Full health coverage (medical, dental, vision) for you + your family.
• Unlimited PTO — we trust you to take the time you need.
• Tax free commuter and parking benefits
• Office-first culture (4 days/week) — Midtown Manhattan, in the middle of it all.
• Work directly with the founding team — your impact is immediate, visible, and career-defining.
• Free One Medical Membership
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed