Customer Success Manager (US)

Seerist, Inc

4h•Remote

About The Position

Seerist is looking to hire experienced and motivated Customer Success professionals to support our current and prospective Commercial Clients around the world. We support over 450 corporate security and GSOC teams globally. At Seerist, you can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients in the navigation of threats, to ensure their people and assets are safe.

Requirements

Have in-depth knowledge of a corporate security function, GSOC and/or threat intelligence function.
Have SaaS and/or account management experience.
Have experience working directly with high-touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of real-time threat monitoring to clients
Understand customer goals, plans, challenges, timelines, budget, and authority.
Have a passion for building and maintaining relationships with customers.
Understand the importance of customer's goals, outcomes, and operational processes to integrate our SaaS platform into customer workflows.
Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives.
Self-motivated with the ability to work in a fast-paced, changing environment.
Genuine customer empathy.
Organized and strong time management skills.
Excellent written & verbal communication.
A thirst for knowledge and growth in a start-up environment.
A sense of urgency and persistence.
Team player.
Flexibility and dynamism – we are a small company that moves fast.

Nice To Haves

Bachelor's degree in related field or equivalent work experience.
Experience in engaging with corporate security or intelligence functions a bonus.
4-7 years of enterprise software or SaaS customer success/account management/sales with a demonstrated track record of success.
Experience working with sales, account management, product, and engineering teams.
Ability to communicate complex concepts to a wide range of audiences.
Ability to think on your feet and problem-solve in real time.

Responsibilities

Develop a strong understanding of clients and provide unparalled support through the lifecycle of a contract, putting Seerist in the best position possible for future growth.
Capture and provide client feedback for our development and production teams to continue adding value to the client’s mission.
Responsible for the success of a client portfolio while supporting the team when and where needed.
Responsible for achieving account retention and renewal timeliness metrics.
Responsible for good, proactive account management and use of CRM tools.

Benefits

An opportunity to be a part of a fast-moving organization with cutting-edge technology
A culture that is dynamic, diverse, trust-centered, and open to bold ideas
Competitive salary, bonus plan, 401(k) matching, and equity potential
Comprehensive benefits including health, dental, vision, and life plans
A flexible and fun work environment that values work-life balance
Remote and office-based work
Unlimited PTO
Up to 16 Weeks Paid Parental Leave
Tuition Reimbursement
Professional Development Stipend