Customer Success Manager Security Solutions

Ericsson

1d

About The Position

The Ericsson Security Manager is an industry-leading product in security management and security assurance in telecom and mission critical domains. We are the global go-to-partner when it comes to securing telecom networks. Our growing customer base and ever-changing security landscape requires a holistic approach to ensure the maximum value for each customer.
We are looking for a Customer Success Manager to strengthen the Customer Success team responsible for Security Solutions Customer Base and the value realization of the product. Customer Success is responsible for the customer onboarding, post-acceptance services, driving customer engagement, and being the voice of the customer towards other stakeholders in our unit. You will be supported by the best in the telecom security industry. Our job is to bridge the gap between security and telecom professionals. As a Customer Success manager, you will be key to unleashing the full potential of the Ericsson Cyber Defense Platform.
What you will do:
Execute according to the strategic plan for Customer Success, aligning with the overall business objectives.
Maximize the security value through Ericsson Cyber Defense Solutions towards the ESM customer base.
Guide customers in optimizing the use of the product to meet their specific security objectives.
Identify opportunities for upselling and expansion based on customer needs and blind spots.
Build and maintain strong relationships with customer security stakeholders.
Provide insights from customer interactions to inform relevant stakeholders, such as product management and development.
Foster a collaborative and customer-centric culture within the Customer Success team.
Define and improve Customer Success processes, frameworks, guidelines and documentation templates.

Requirements

• B.Sc. / M.Sc. in Computer Science or related technical discipline, or equivalent practical experience.
• Strong strategic mindset combined with a proven ability to lead and implement change initiatives.
• Deep understanding of cybersecurity principles and telecom security frameworks.
• High adaptability in dynamic environments, including cross-time-zone collaboration.
• Excellent stakeholder management, networking, and coaching capabilities.
• Strong cross-cultural competence with experience working in diverse, international environments.
• Experience working with geographically distributed teams.
• Minimum 5 years of customer-facing experience in complex B2B environments.
• Outstanding communication skills with the ability to translate complex technical topics for both technical experts and executive leadership.
• Proven track record of delivering measurable business impact and driving strategic objectives in complex organizational settings.
• Customer-centric mindset with a strong commitment to understanding and addressing client needs.

Nice To Haves

• Ability to talk the "security language" while understanding and translating that to the telecom professionals.
• Experience of leading customer project deliveries.
• Experience of the Ericsson Cyber Defense Solutions.
• Existing connections to the Ericsson Customer Base.
• Involvement in Cyber Security Communities.
• Experience in identifying and capitalizing on business opportunities.

Responsibilities

• Execute according to the strategic plan for Customer Success, aligning with the overall business objectives.
• Maximize the security value through Ericsson Cyber Defense Solutions towards the ESM customer base.
• Guide customers in optimizing the use of the product to meet their specific security objectives.
• Identify opportunities for upselling and expansion based on customer needs and blind spots.
• Build and maintain strong relationships with customer security stakeholders.
• Provide insights from customer interactions to inform relevant stakeholders, such as product management and development.
• Foster a collaborative and customer-centric culture within the Customer Success team.
• Define and improve Customer Success processes, frameworks, guidelines and documentation templates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level