Customer Success Manager – Public Sector

INRIX

15d•Remote

About The Position

INRIX’s mission is to help the world avoid global gridlock by empowering cities, drivers, and businesses with the best data, insights, and tools to improve mobility and safety from the first mile to the last. We are passionate about our customers and building products that keep the world moving smarter, safer, and more efficiently. Our customers include leading automakers, top consumer brands, and the most innovative cities, states, and countries. We are seeking a Customer Success Manager with a strong foundation in traffic engineering or transportation planning who is eager to learn and grow with INRIX solutions. Prior experience with INRIX products is a bonus but not required—what matters most is your ability to act as a client advocate, anticipate customer needs, and partner with agencies to solve complex mobility challenges. In this role, you will build trusted relationships with North American public sector customers, ensuring they achieve measurable value from INRIX products. You will collaborate with internal teams and champion customer needs to drive adoption, retention, and growth. This position is remote, requires airport accessibility, and reports to the Director, Customer Success – North America Public Sector.

Requirements

3+ years of experience in traffic engineering, transportation planning, or related mobility roles (agency, consultant, or technology provider).
Familiarity with public sector transportation workflows, including congestion management, safety analysis, and performance reporting.
Experience in Customer Success, Account Management, or Partnership roles within SaaS environments.
Strong communication skills with the ability to tailor technical concepts to diverse audiences.
Willingness to learn INRIX tools and become a product advocate.
Strong problem-solving mindset with the ability to anticipate customer needs and proactively offer solutions.

Nice To Haves

GIS experience with tools such as QGIS or similar platforms.
Familiarity with Salesforce and Jira for workflow and project management.
Ability to create engaging graphics and infographics to communicate technical topics in a clear, non-technical way.

Responsibilities

Develop a deep understanding of customers’ transportation workflows, technical needs, and mobility challenges to accelerate value realization.
Serve as a trusted advisor and client advocate, ensuring customer goals are met and problems are solved collaboratively.
Lead onboarding and training for agencies, ensuring smooth implementation and user adoption.
Create and execute success plans aligned with customer objectives, including measurable milestones.
Maintain regular engagement with accounts to monitor usage, satisfaction, and strategic priorities.
Deliver impactful presentations and demonstrations showcasing INRIX solutions for traffic operations, planning, and safety initiatives.
Identify opportunities for expansion through cross-selling and upselling.
Act as the voice of the customer, providing feedback to influence product development and GTM strategies.
Represent INRIX at industry events, webinars, and user forums to promote mobility solutions.