Customer Success Manager, Mission Critical (relocation package provided)

Buildots•Abilene, TX

15d•Hybrid

About The Position

The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.

Requirements

Background of at least 5 years in Civil engineering /construction project management
Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry.
Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand
Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action
People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages.
Great analytical and technical skills
Good vibes and a sense of humor – a must-have!
You must be located in or near Dallas and be able to visit the project site 4 days a week

Nice To Haves

Experience as a VDC Manager in construction projects - Advantage

Responsibilities

Lead the relationship, implementation, and success of one of Buildots’ largest clients.
Responsible for the smooth operations of the project and primary point of contact for the entire project team.
Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes.
Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
Understand the complexities and work with our internal project managers to best configure the system to support these projects.
Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate
Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.