Customer Success Manager III

AbsenceSoft

110d • $106,282 - $132,853 • Remote

About The Position

We’re seeking a Customer Success Manager III to join our growing Customer Success organization. In this senior-level role, you’ll serve as a trusted advisor to strategic customers, fostering long-term partnerships and driving measurable outcomes. You’ll collaborate across teams to ensure our customers achieve success with AbsenceSoft’s solutions, maximize their ROI, and realize meaningful value through proactive engagement and strategic guidance.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Information Systems, or related field (or equivalent work experience).
• 5–7 years of experience in Customer Success, Account Management, or SaaS client engagement.
• Proven ability to manage enterprise or strategic customer relationships and deliver measurable outcomes.
• Strong customer relationship management and consultative skills.
• Excellent written, verbal, and presentation abilities.
• Strategic thinker with a data-driven approach to influencing business outcomes.
• Proficiency in CRM and Customer Success tools (e.g., Salesforce, Gainsight, ChurnZero).
• Strong organizational and project management skills.
• Knowledge of HR technology, SaaS models, and compliance frameworks (FMLA, ADA, etc.).
• High accountability, ownership, and integrity, with a customer-centric mindset.

Responsibilities

• Serve as the primary relationship owner for a portfolio of strategic customer accounts.
• Develop and execute comprehensive success plans aligned with customer objectives and measurable outcomes.
• Conduct regular business reviews with executives and key stakeholders to demonstrate impact and value.
• Monitor customer health metrics, engagement trends, and platform utilization to drive proactive engagement.
• Lead risk identification and mitigation strategies for accounts showing early signs of disengagement.
• Partner with internal teams to align customer feedback with product development and service enhancements.
• Collaborate with Account Management to support renewals and identify growth opportunities.
• Advocate for customers’ strategic needs in internal planning and prioritization discussions.
• Contribute to process improvement efforts within the Customer Success organization.
• Participate in maintaining company compliance and security controls related to your role.

Benefits

• Impact that matters. You’ll do work that shapes the future of the modern workplace
• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.
• Compensation Transparency. Compensation range for this position is $106,282.40 - $132,853 annually, depending on experience and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees