Customer Success Manager III

Safe Software

About The Position

As a Customer Success Manager, you will lead customer relationships across the full lifecycle, from onboarding through to long-term value realization and expansion. You will work with enterprise and high-impact accounts, aligning FME capabilities with customer business goals. This role involves navigating complex environments with multiple stakeholders, including technical and executive audiences. You will also help solve more advanced customer challenges by connecting product capabilities to real-world use cases. You will collaborate closely with cross-functional teams and contribute to improving Customer Success practices and processes. We welcome applicants from diverse backgrounds. Even if you do not meet every listed qualification, we encourage you to apply. We have an immediate opening and are excited to find the right candidate to join our team. About The Team The Customer Success team works closely with customers to deliver long-term value and build strong partnerships. The team collaborates across Product, Sales, Marketing and Support to ensure customers are supported at every stage of their journey. The team values collaboration, continuous learning, and sharing knowledge to improve how we work and support customers.

Requirements

4+ years of experience in Customer Success, Professional Services or a related consultative role.
Experience managing complex or enterprise customer accounts
Experience working with GIS and industry-specific use cases
Ability to navigate multi-stakeholder environments and build executive relationships
Strong communication skills, including presenting to technical and non-technical audiences
Experience leading customer engagements that drive measurable business outcomes
Ability to connect technical solutions to business needs

Nice To Haves

Experience with data integration or workflow automation platforms (e.g., FME)
Experience with CRM or Customer Success tools
Experience contributing to process improvements or scalable Customer Success practices.
Previous experience working with customers in Transportation, Government, Energy, or Utilities is an asset.

Responsibilities

Manage a portfolio of strategic and enterprise customer accounts
Lead onboarding and guide customers to early and ongoing value realization
Build and maintain relationships with multiple stakeholders, including executive leaders
Facilitate discovery sessions to understand complex customer needs and environments
Develop and lead Mutual Success Plans aligned to business outcomes
Lead Quarterly and Executive Business Reviews focused on value and future opportunities
Identify and qualify expansion opportunities through proactive engagement and insight
Support and guide customers through complex technical and solution-oriented challenges
Translate customer needs into solution approaches in collaboration with internal teams
Share customer insights to inform product direction and business strategy
Contribute to Customer Success processes, playbooks, and best practices

Benefits

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!