Customer Success Manager, Growth

Varicent

4h•$77,000 - $100,000

About The Position

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! PRIMARY PURPOSE We are looking for a dedicated, ambitious and self-driven Customer Success Manager (CSM), for our ever-growing Growth segment. As a Growth CSM, you will report into the Director of Customer Success and will be responsible for the renewal revenue of this Growth segment via heavy digital touch and light direct touch. We’re looking for someone who has prior experience with SaaS solutions. The CSM, Growth role will collaboratively drive adoption across the larger Customer enterprise by becoming a Subject Matter Expert in (a) specific area(s) and then create digital content around that area to be consumed by the Customer base. We expect this CSM, Growth to use various digital tools for this content creation and be experienced with some level of digital marketing.

Requirements

2+ years of experience in customer success or account management in a SaaS or software company
Experience creating digital marketing content preferred (including digital marketing tools)
Passionate about the future of work, and positively impacting the working lives of people in large organizations
Team-player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of duty
Ability to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.
Demonstrated ability to work independently to ensure the success of your Customers and Varicent
Ability to connect the Customer’s business process to product capability
Strong interpersonal skills that establish trusted advisor relationships with clients
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Familiarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, etc.
Adaptable mindset, able to operate effectively with change
Driven, self-motivated, enthusiastic, with a “can do” attitude
Experience negotiating contracts and managing renewals
Cultural awareness and appreciation for diversity
Bachelor’s degree with information technology/business/finance focus preferred

Responsibilities

Manage a portfolio of accounts on both a 1:1 and a 1:Many basis, connecting Varicent to our Customers through digital channels
Represent the voice of the Customer (customer advocacy) to provide input into every core product, marketing, and sales process
Identify expansion opportunities to drive value both for the Customer and for Varicent
Create value for Customers by collecting and sharing success stories and be accountable to drive high usage of Varicent products via thorough and action-oriented playbooks
Develop and leverage Varicent product expertise to support our Customers in their journeys
Leverage data collected to refine and optimize existing playbooks, as well as build out additional plays to continue to drive Customer maturity
Build and maintain relationships with the relevant stakeholders in your portfolio
Engage with your Customer early in their lifecycle from onboarding through value realization
Maintain and update the various systems used to support the 1:Many dynamic, with urgency and high attention to detail
Become a product area SME (subject matter expert) and represent that area in the creation of digital content to be consumed by the Customer base
Seek and act on manager feedback to promote growth in role