Customer Success Growth Lead -Enfi

Unusual Ventures•Boston, MA

About The Position

EnFi is redefining how commercial lenders operate - replacing manual, fragmented workflows with AI-native orchestration and job completion across deal intake, underwriting, and portfolio monitoring. Banks, private credit funds, and credit unions don't just buy EnFi - they change how they work because of it. We grew significantly in 2025. 2026 will be faster. We're hiring our first Customer Success & Growth leader - a foundational role that will define how customers experience EnFi, how we deliver value, how we retain and expand accounts, and how customer feedback shapes our product roadmap. This is not a "ticket-closing" CS role. This is a build-the-plane-while-flying-it role - with real ownership, real influence, and real upside. Why This Role Matters You will be the voice of the customer inside EnFi - and the architect of our Customer Success and Growth motion. You'll work directly with: Bank, credit union, and private credit executives (CCO, CLO, Head of Commercial) Credit teams using EnFi daily Product and engineering shaping what we build next Sales to ensure smooth handoffs and expansion opportunities You'll define: How customers onboard and go live How we measure and deliver time-to-value How we retain and grow accounts How CS evolves from "founding motion" to scalable team If EnFi wins long-term, this role will have been a big reason why.

Requirements

5-10+ years in banking, fintech, or financial services software (customer-side or vendor-side - both work)
Strong understanding of commercial lending workflows (credit, underwriting, portfolio management, risk, ops)
Experience owning customer relationships end-to-end
Comfort managing projects, stakeholders, and ambiguity
A bias toward action and accountability
Comfortable being the first - not the fifth - hire
Energized by ownership and autonomy
Equally comfortable with executives and frontline users
Naturally curious, empathetic, and structured
Able to zoom out to strategy and zoom in to execution
Someone who takes pride in customers winning

Nice To Haves

First CS Member Impact: Your fingerprints will be everywhere
Direct Access to Leadership: Real influence on strategy
A Product Customers Genuinely Care About: Work on something that matters to leading financial institutions
Competitive Compensation + Equity: Strong package with high-growth potential
Career-Defining Function: Build a career-defining function at a category-defining company

Responsibilities

Own Customer Onboarding & Activation: Lead onboarding projects for banks, credit unions, and private credit funds, drive aggressive but realistic go-live timelines, coordinate stakeholders across credit, ops, IT, and leadership, and make customers productive fast - in weeks/months, not years
Deliver Real, Provable Customer Value: Ensure customers actually work better using EnFi, track adoption, outcomes, and value realization, identify friction early and fix it, and turn "this is interesting" into "we can't live without this"
Be the Customer Advocate: Build deep, trusted relationships with customer teams, surface feedback, patterns, and opportunities to product, translate real-world credit workflows into product insights, and represent customer reality inside roadmap discussions
Drive Retention and Expansion: Own renewals and expansion opportunities, identify new use cases, teams, and workflows within accounts, partner with Sales on account growth strategy, and help customers grow with EnFi
Build the CS/Growth Function: Define playbooks, processes, and metrics, help shape what CS looks like as we scale, and eventually help hire and mentor future CS team members