Customer Success Manager, Enterprise Accounts

CPM Educational Program • Sacramento, CA

5d • $43 - $62

About The Position

CPM Educational Program’s mission is to empower mathematics students and teachers through exemplary curriculum, professional development, and leadership. Our teacher-supporting, student-centered, problem-based classroom solutions for grades 6–12 foster engagement and equity in the classroom, while we strive to cultivate these same values within our workplace culture. Your Role at a Glance The Customer Success Manager is a full-time, exempt role reporting to the Director of Professional Learning. You will support CPM’s largest districts (40,000+ students), ensuring they realize maximum instructional and student-outcome value. Responsibilities include enterprise onboarding, renewal execution, expansion strategy, engagement leadership, and proactive risk mitigation. This position requires a deep understanding of enterprise K-12 district operations and the ability to navigate complex political, academic, and instructional ecosystems. You will systematically navigate district layers, from cabinet leadership to site-level teams, to expand CPM’s footprint, drive program success, and grow long-term strategic partnerships. This role does not include supervisory responsibilities.

Requirements

• The ideal candidate will have over three years of experience in Customer Success, Professional Learning, or Account Management, preferably within K–12 education, EdTech, or textbook publishing.
• They should possess deep knowledge of mathematics education and curriculum standards, along with experience mentoring educators or facilitators.
• The role requires a proven ability to drive renewals, expand services, and proactively resolve at-risk accounts, as well as expertise in churn analysis, customer retention strategies, and success metrics.
• Strong presentation, training, and relationship-building skills are essential, along with proficiency in CRM platforms such as HubSpot and Salesforce and the use of customer success analytics tools to deliver measurable impact and sustained client satisfaction.

Responsibilities

• Customer relationships and product utilization
• Customer Onboarding
• Professional Learning Management Recommendations
• Customer Renewals & Expansions
• Customers at Risk: Identification & Resolution
• Regional Mathematics Awareness
• Conferences & Trade shows

Benefits

• Medical: Covers full premiums for employees and partial for dependent(s). Includes a High-Deductible Health Plan paired with a Health Savings Account (HSA), featuring fixed contributions per pay period into employee HSA accounts.
• Dental and Vision: Covers part of dental and vision premiums for employees.
• Life and Disability Insurance: Fully covers term life insurance and long-term disability insurance. Employees may opt for short-term disability coverage through post-tax payroll deductions.
• Health and Flexible Savings Accounts (HSA/FSA): Includes employer contributions to HSA, with voluntary employee funding options. FSA provides pre-tax deduction benefits for eligible expenses funded by the employee.
• Paid Leave: Provides generous personal leave accruals based on years of service for full-time employees. Sick leave is provided to all full-time employees, while part-time employees in states with mandated sick leave laws also receive sick leave. Volunteerism leave is accessible to full-time employees after completing one year of service.
• Holidays: Includes office closures for major holidays and includes a winter break from December 22 to January 4.
• Retirement Savings: Matches employee 401(k) contributions up to 5% once eligibility requirements are met.
• Phone/Internet Reimbursement: Offers a flat reimbursement for employee phone/internet expenses.
• The Extras: Provides additional perks, such as discounts and services for laser vision correction, hearing aids, EAP, teeth whitening, travel assistance, will preparation, legal document drafting, and identity theft awareness and prevention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed