SEO Customer Success Manager – Enterprise Accounts

LinkGraph•Austin, TX

1d•Remote

About The Position

Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a client focused SEO Customer Success Manager – Enterprise Accounts to help us propel our growth. Check out our careers page here: www.linkgraph.com/careers If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you!

Requirements

This role is expected to work in EST.
Minimum of 3-5 years of experience managing large-scale, enterprise-level SEO or digital marketing campaigns.
Strong knowledge of SEO principles, PPC, and digital marketing fundamentals with the ability to explain technical concepts clearly to clients.
Extremely comfortable with technology - you love data and are great with numbers.
Someone looking for a fast-paced startup culture to grow in.
Proactive problem-solver committed to delivering excellence.
Highly detail-oriented personality type. You are the most organized person you know!
Strong written and verbal communication skills, with experience presenting results and recommendations to clients.

Responsibilities

Providing the best possible experience for our clients. You'd be managing and growing your own book of business and scaling together.
Managing and growing your own portfolio of SEO clients, serving as their primary point of contact.
Retaining and building relationships with our clients. Doing highly analytical reporting on their campaign performance, and developing strategy where needed.
Continuously stay updated on the latest SEO trends, updates, and Google algorithms to effectively analyze client websites and provide actionable, high-value recommendations.
Improving workflow and process to streamline operations and client satisfaction.
Creating upsell and cross-sell proposals for existing clients.
Onboarding new clients assigned by the sales team. We have a great client retention rate and want to keep it that way. Our clients’ successes are our priority.